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Five principles for a better sales force

By Troy Media on Dec 2, 2019

Five principles for a better sales force

How to create a training program that builds relationships and increases sales

Making IT easy and approachable for users

By Calgary's Business on Oct 9, 2019

Making IT easy and approachable for users

Shawn Freeman talks about how slowing economies are a catalyst for innovation and how TWT Group can help

The keys to customer service you may have forgotten

By David Fuller on Sep 13, 2019

The keys to customer service you may have forgotten

Serve customers with people who like people. Keep your employees accountable. And exceed your clients’ expectations

Insurance customers demand real-time services, customization

Insurance customers demand real-time services, customization

Insurance customers demand real-time services, customization

Susan Johnston of Accenture Canada talks about delivering hyper-personalized, on-demand services

By Troy Media on Jul 11, 2019No Comments

How the insurance industry can embrace the digital age

How the insurance industry can embrace the digital age

Tom Super of J.D. Power talks about the company’s surprising findings about the insurance industry

By Troy Media on Jul 10, 2019No Comments

Poor customer service suggests Telus is doomed

Poor customer service suggests Telus is doomed

After wasting hours of my life, I realized I was not the valued customer Telus continued to claim I was

By David Fuller on May 10, 2019No Comments

Avanti Software helps companies build better workplaces

Avanti Software helps companies build better workplaces

Avanti Software helps companies build better workplaces

David Owen Cord and Amin Lalani of Avanti Software talk about assisting companies in executing and improving people management

By Troy Media on Mar 27, 2019No Comments

The cost of a smile – and the big payoff for your business

The cost of a smile – and the big payoff for your business

People are more likely to buy from those who are smiling. And happy staff solve problems easier than sombre workers

By David Fuller on Mar 8, 2019No Comments

Are you taking enough pride in your work?

Are you taking enough pride in your work?

Understand what motivates you, do something you’re good at and commit to doing your very best

By Rebecca Schalm on Feb 13, 2019No Comments

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