Five principles for a better sales force
How to create a training program that builds relationships and increases sales
Making IT easy and approachable for users
Shawn Freeman talks about how slowing economies are a catalyst for innovation and how TWT Group can help
The keys to customer service you may have forgotten
Serve customers with people who like people. Keep your employees accountable. And exceed your clients’ expectations
Insurance customers demand real-time services, customization
Susan Johnston of Accenture Canada talks about delivering hyper-personalized, on-demand services
How the insurance industry can embrace the digital age
Tom Super of J.D. Power talks about the company’s surprising findings about the insurance industry
Poor customer service suggests Telus is doomed
After wasting hours of my life, I realized I was not the valued customer Telus continued to claim I was
Avanti Software helps companies build better workplaces
David Owen Cord and Amin Lalani of Avanti Software talk about assisting companies in executing and improving people management
The cost of a smile – and the big payoff for your business
People are more likely to buy from those who are smiling. And happy staff solve problems easier than sombre workers
Are you taking enough pride in your work?
Understand what motivates you, do something you’re good at and commit to doing your very best
