Insurance customers demand real-time services, customization
Susan Johnston of Accenture Canada talks about delivering hyper-personalized, on-demand services
How the insurance industry can embrace the digital age
Tom Super of J.D. Power talks about the company’s surprising findings about the insurance industry
Poor customer service suggests Telus is doomed
After wasting hours of my life, I realized I was not the valued customer Telus continued to claim I was
Avanti Software helps companies build better workplaces
David Owen Cord and Amin Lalani of Avanti Software talk about assisting companies in executing and improving people management
The cost of a smile – and the big payoff for your business
People are more likely to buy from those who are smiling. And happy staff solve problems easier than sombre workers
Are you taking enough pride in your work?
Understand what motivates you, do something you’re good at and commit to doing your very best
Five things your business could learn from Starbucks
Customer service, exclusive products, ambience, pricing and systems are all important to the coffee giant – and you
Your business might be losing money on first impressions
Many companies spend more fixing their mistakes than setting up the systems that could prevent them
Using social media to make connections with customers
Ernest Barbaric of Ernest Media talks about adopting an agnostic and agile approach
